Terms & Conditions
Last updated on 22nd Sept, 2022
1. Who we are
“Yipp-e'' is a trading name of Yipp-eCom Limited, a company incorporated on 6th January 2022, registered in England and with company number 06174495. Our registered office is at 71-75 Shelton Street, London, United Kingdom WC2H 9JQ6. Our aim is to provide shoppers, retailers and brands with the best e-Commerce service in the United Kingdom. Our support email is: email@example.com
2. What we do
We help local business, communities, and the UK economy by sell products and services online from our UK website for shoppers to collect or have delivered. Yipp-eCom Limited owns the domain yipp-e.com and the associated website www.yipp-e.com (referred to as in this document as “the Site”) which operates an online e-commerce and stock availability marketplace. We have three main types of site user; shoppers (those buying products), providers (those making products available for Yipp-e to buy from and for Yipp-e to sell to shoppers) and brands (companies and brands looking to offer, inform and promote their products to Yipp-e shoppers). The main purpose of the site is to help shoppers buy and either pick-up, or have delivered, good quality products and services, sourced from reliable and authorised retailers and resellers. Our aim is to promote, introduce and help shopers find, buy and discover products and brands made available by our providers and brands. Yipp-e do this via email, social media, word-of-mouth, events, in-store and online. Our site offers product, brand, category and promotional searches to help our shoppers find what they are looking for.
3. Our Stock providers
Retailers are stockists authorised by Yipp-e to post availability of products and services for shoppers to buy from Yipp-e online via the site. Yipp-e retailers are shops, restaurants, traders and businesses with or without e-commerce of their own. The site provides retailers with a facility to list and make available the products and services they are authorised to sell, as listings. Yipp-e is also a stock provider, along with selected approved partners of Yipp-e. The primary purpose of Yipp-e and its partners being stock providers is to fulfil orders that physical retailers are unable to fulfil.
4. Our part in the buying and selling process
Yipp-e and its site provide Yipp-e retailers and Yipp-e's partners with a means to list their product and service availability online. Yipp-e, on occasions, also acts as an intermediary that helps facilitate sales between retailers and shoppers. It is important to note that when this is the case the contract for the sale is directly between the shopper and the retailer, not Yipp-e.com Limited.
5. Collection & Delivery
Many of the products listed on Yipp-e.com have either click-and-collect or delivery options assigned to them. In most cases click-and-collect will be either at retailer’s shop or a nominated collection point; this information is made available as part of the product/service Listing. Delivery is usually to an address you provide at the time of order. Yipp-eCom Limited uses a variety of delivery partners (ie. couriers) including its own service for certain local deliveries. Both the click-and-collect and delivery options can at times be either free as well as paid for services; pricing of these services is made clearly available either on the individual product/service listings and again at the checkout, when completing an order prior to processing of a transaction.
6. Out of our control
As an online marketplace we try our best to ensure both parties (Shoppers and Retailers) have a good experience. We would like to note however certain aspects of a retailer’s product/service listing is out of our control, notably the quantity of products/services available (which is provided by the retailer), the price of products and services available (also provided by the retailer) and at times the accuracy and reliability of product information (sometimes provided by the retailer). We like to run a clean and tidy operation so if you do notice and product listings or pages on the site that are offensive or do not appear to be right, please emails us at firstname.lastname@example.org
7. Here if you have a problem
If you have a problem with a product or and order, as a first point of contact please contact the seller - ie. Retailer selling the products. Every retailer has a page and you can find their contact details by scrolling to the bottom of their Yipp-e Shop Page. If you are having difficulties and need help please email email@example.com
8. Our Definitions
8.1 “Terms and Conditions” means the terms and conditions set out on this page/document.
8.2 “Website” or “Site” means www.yipp-e.com (including subdomains) and any other associated applications or website owned and/or operated by Yipp-eCom Limited.
8.3 “Account” means a user account created when registering with Yipp-e upon completing the site registration process.
8.4 “Contract” means the contract for the sale and purchase of the products/goods between you and the relevant Retailer, as identified on a product listing and Yipp-e’s order confirmation emails, which incorporates these Terms and Conditions.
8.5 “Products” means the good(s) offered for online viewing and sale via www.yipp-e.com, the site.
8.6 “Listing” means a product listed on the site and usually contains, without limitation, an image of the product, a description of the product and a statement of the then current price of the product.
8.7 “Order” means an order for the purchase of products (or services) from a retailer that you place via the www.yipp-e.com Website. All derivatives of the word “Order” (such as “Ordered”) should be understood in the context outlined in this definition.
9. Incorporation of these Terms and Conditions
You should read and agree with these Terms and Conditions if you are: a) an end-user of the Site - ie. a Shopper; b) a Retailer to sell products and services you are authorised to sell.
The services offered to Retailers using the platform by Yipp-e under these Terms and Conditions include various products and services to help you sell goods and services to buyers, whether online (“Online Services”) by enabling you to create and build your own online store. Any such services offered by Yipp-e are referred to in these Terms and Condition or Service Level Agreement as the “Services”.
Any new features or tools which are added to the current services shall be also subject to the Terms of Service. Yipp-eCom Limited reserves the right to update and change the Terms of Service by posting updates and changes to the Yipp-e website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you and if you do not accept such amendments, you must cease using the Services.
If you are an end-user of the platform your contract is with the retailer. The contract is between you and the relevant retailer, not Yipp-eCom Limited. You are buying the products and services from the retailer, not Yipp-e. However, we are authorised to act as the agent of our retailers (who act as principal) to conclude and enter into the contract with you.
Yipp-e’s role. We are not a party to the contract. We are simply the intermediary marketing, logistics, payment and promotions platform which facilitates you making orders with retailers and your payment for that order.
When is the contract formed? The Contract is formed when the relevant retailer confirms to us that it has the relevant products and services in stock and we send you an order confirmation email to that effect. We will send you that order confirmation email to the email address associated with your account or, if you check-out as a ‘guest’, to the email address you entered during the checkout process).
In the context of any purchase of products, your contract with the relevant retailer incorporates, and is governed and conditioned by, these Terms and Conditions. This contract is between you and the relevant retailer, not Yipp-eCom Limited. To the extent they are incorporated into the contract, You should read references to 'We', 'Our' and “Us” in these Terms and Conditions as references to the relevant Retailer from whom you Ordered the Products.
Products may vary from their pictures. Yipp-e aims to use the Listings to give You the information You need to know the essential characteristics of the Products. Although We try to make sure they are as faithful as possible to the real thing, any images shown in the Listings are for illustrative purposes only – given the digital method of presentation it is possible that Your perception may not exactly match the relevant Product itself.
Compliance with UK Laws. In Our agreements with Retailers, We require Retailers to ensure the Products they make available comply with applicable UK laws and regulations.
10.1 Account creation. Although You can go through the order process as a guest, You may choose to register for an Account. In which case You will have to provide certain information about Yourself as prompted during the account registration process on the Website.
10.2 Accurate and up-to-date information. If You do create an Account, all the registration information You submit should be truthful and accurate. If for any reason any information You submit is or becomes untruthful, inaccurate and/or incomplete, You should update that information to maintain its accuracy.
10.4 You are responsible for Your Account. You are responsible for maintaining the confidentiality of Your Account log-in information (including, for example, Your password). Accordingly, You are responsible for all activities that occur under Your Account.
10.5 Unauthorised use of Your Account. You should notify Us immediately if You suspect or become aware of any unauthorised use of Your Account or any other breach of its security.
11.1 You authorise Us to charge Your payment card account. By submitting an Order and providing Us with Your payment card details at checkout, You authorise Yipp-e (acting by its payment processor) to charge the relevant account to take payment for Your Order on behalf of the relevant Retailer. Neither Yipp-e nor the relevant Retailer will be responsible for any losses you may suffer if the payment method You use to pay for an Order does not have sufficient funds to cover all costs of that Order.
12.1 Prices in Listing exclude delivery charges. The prices shown on Listings for Products do not include delivery charges. Where You choose to have the Products delivered to You, the relevant delivery charges will be displayed to You during the checkout process.
12.2 Delivery estimates are not binding. Where You choose to have them delivered, the Products You Order will be delivered by Retailers using a third-party courier service. Please note that any estimated delivery dates displayed on the Website, or in any confirmation email or webpage, are simply estimates – they do not represent a guarantee that the Products will arrive by that delivery estimate. Where these delays are beyond our control and we cannot accept responsibility for them. If You do not receive a delivery in time, You may cancel Your Order in accordance with the cancellation policy detailed below, as well as the practices described in Our Cancellation and
13. Cancellation and Returns Policy
13.1 Our Cancellation and Returns Policy details how and when You can return any Products You have Ordered and is incorporated into these Terms and Conditions by reference. We have set out Our policy on returns in this separate page to ensure that all necessary information is presented on a standalone page, in a clear and accessible form – however, the contents of this page do not affect any rights You may have at law
13.2 No commercial use. Orders which are used for commercial purposes and subsequently returned (e.g. for use as props for photography) are actively monitored. Yipp-e reserves the right to refuse to serve any person suspected of undertaking this activity for future orders. If You require Products for commercial purposes, please get in touch at firstname.lastname@example.org for more information.
Which Terms and Conditions apply? The Terms and Conditions (as incorporated into the Contract) that will apply to Your purchase of any Products will be those that are in force at the time You place Your Order unless We have notified You of a change to the Terms and Conditions that apply and will materially affect Your Order before We send You the delivery confirmation and You have confirmed that You wish to proceed with Your Order.
14. Privacy and Security policy
Our policies and procedures relating to Our use of Your ‘personal data’ are outlined in Our Privacy and Security Policy. Please note that certain aspects of the Yipp-e offering (including facilitating Orders and making this Website available) require the use and disclosure of Your ‘personal data’, without which We couldn’t provide You with those parts of the Yipp-e offering.
14.1 Keep Your details confidential. You agree and undertake to keep Your username and password for Your Account confidential, not to disclose Your password to any other person and not to permit any other person to log in to the Website using Your username and password.
14.2 No interference. You agree not to interfere with the servers or networks connected to the Website or to violate any of the procedures, policies or regulations of networks connected to the Website, including these Terms and Conditions.
14.3 Other restrictions. You also agree not to:
- (a) attempt to reverse engineer or sell, export, license, modify, copy, distribute or transmit the Website to any third party, or jeopardise the correct functioning of the Website, or otherwise attempt to derive the source code of the software (including the tools, methods, processes and infrastructure) that enables or underlies the Website;
- (b) attempt to gain access to secured portions of the Website to which You do not possess access rights;
- (c) impersonate any other person while using the Website;
- (d) conduct Yourself in a vulgar, offensive, harassing or objectionable manner while using the Website;
- (e) resell or export the software associated with the Website;
- (f) use the Website to generate unsolicited advertisements or spam;
- (g) use any automatic or manual process to search or harvest information from the Website, or to interfere in any way with the proper functioning of the Website; or
- (h) use any automatic or manual process to conceal your billing country.
In providing You with access to the Website, publishing Listings and permitting You to make Orders for Products via the Website, Yipp-e reserves the following rights, and in accessing, browsing or otherwise using the Website and/or making any order via the Website You grant to Yipp-e and agree that Yipp-e shall have the following rights:
- (a) the right to refuse or withdraw your access to the Website in accordance with applicable laws (with or without notice) if we judge that You to have violated or breached any of these Terms and Conditions;
- (b) the right to remove or amend any Listing without giving you notice or any reason;
- (c) the right to (acting on the relevant Retailer’s behalf) cancel any order or amend in part any order without giving you notice or any reason, save that in such circumstances Yipp-e shall refund such part of the order as has been cancelled by it;
- (d) the right to amend or update the Website, prices of any products, and available payment methods from time to time;
- (e) the right to report you to the police or other judicial body if Yipp-e believes in its sole and absolute discretion that your conduct (whether in using the Website, making an order for any products or otherwise) is or may be unlawful.
16. Intellectual Property
16.1 Licence. Subject to these Terms and Conditions (in particular, the restrictions outlined in the following section), Yipp-e grants you a licence to use and access the Website on the basis that this licence is:
- (a) not a commercial licence – You can only access and use the Website for Your own personal, non-commercial uses (i.e., not for Your business);
- (b) non-transferable – You can’t pass this right to someone else;
- (c) non-exclusive – other people can access and use the Website;
- (d) revocable – We have the right to remove Your ability to use the Website in accordance with these Terms and Conditions; and
- (e) limited – the licence does not extend beyond what has just been described above.
16.2 Ownership. Yipp-e and/or its licensor(s) are the sole owners of the Website, which includes any software, domains, and content made available through the Website.
16.3 Termination of licence. Any unauthorised use of the Website will result in the automatic termination of the limited licence granted by us. Yipp-e reserves the right to terminate the limited license without notice at any time following an unauthorised use by You of the Website.
16.4 All rights reserved. All trademarks, logos, trade dress, service names and service marks (“Marks”) displayed on the Website are Yipp-eCom Limited property or the property of certain other third parties. You are not permitted to use these Marks without Yipp-eCom Limited’s prior written consent or the consent of such third party as may own the relevant Marks.
17. We are not liable for business losses
This Website and the Products and Services are only for domestic and private use. If You use the Products and Services for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17.1 We are not liable for events outside Our control. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations that are caused by events outside Our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission accident or Act of God beyond Our reasonable control. Our performance of Our obligations under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use Our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Terms and Conditions may be performed despite the Force Majeure Event.
17.2 We are not liable for Product or Service unavailability. In case of unavailability of Products or Services before or after Order, We will not be liable for any loss You suffer nor liable to You for any damages as a result of the unavailability of such Product(s) or Service(s), to the fullest extent permitted by law.
17.3 Website provided “as is”. Yipp-e provides the Website “as is”. To the fullest extent that We are permitted to do so, We disclaim any implied terms as to title, merchantability, fitness for a particular purpose and non-infringement to the extent permissible under applicable law.
18.1 Disputes. These Terms and Conditions are governed by English law and We both agree to submit to the non-exclusive jurisdiction of the English courts. This means that, if You are a citizen of a country in the EU, You may bring a claim to enforce Your consumer protection rights in connection with these Terms and Conditions in England or in the EU country in which You live.
18.2 Yipp-eCom Limited may transfer its rights under these Terms and Conditions to someone else. Yipp-eCom Limited may transfer its rights and obligations under these Terms and Conditions to another organisation – for example, this could include another member of Yipp-eCom Limited’s group of companies or someone who buys its business. Yipp-eCom Limited will take reasonable steps to ensure that any such transfer does not affect Your rights under these Terms and Conditions.
18.2 Email counts as “in writing”. When We use the words “writing” or “written” in these Terms, this includes emails. For contractual purposes, You: (a) consent to receiving communications from Us by email; and (b) agree that all communications that We provide to You by email satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing.
18.3 Please note that all alcohol, knives and bladed products are not for sale to people under the age of 18. By placing an order for one of these products from a Store, you declare to the Store that you are 18 years of age or older. This item must be used responsibly and appropriately. A signature will be required on delivery.